30-DAY RETURNS

Eligible non-custom, non-personalized items may be returned within 30 days of delivery.

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed, with tags when applicable, and in its original packaging. Proof of purchase is required.

Contact us before sending anything back. Items returned without prior authorization may not be accepted.

CUSTOM & PERSONALIZED ORDERS

Because many Nash Print Studio products are created specifically for each customer, custom and personalized items are generally final sale unless they arrive damaged, defective, incorrect, or we made an error during production.

This may include:

• Custom DTF transfers
• Custom gang sheets
• Personalized shirts, hoodies and apparel
• Custom signs and decals
• Special-order products
• Products created using customer-supplied artwork
• Made-to-order products

PLEASE REVIEW YOUR ORDER CAREFULLY

Customers are responsible for reviewing artwork, spelling, names, numbers, dimensions, garment sizes, colors, quantities, print placement and personalization before submitting an order.

We are not responsible for errors contained in customer-supplied or customer-approved artwork.

DTF TRANSFERS & GANG SHEETS

DTF transfers and gang sheets are custom printed according to the artwork and specifications submitted with the order.

Refunds or free replacements generally are not available for issues caused by:

• Incorrect artwork uploaded by the customer
• Low-resolution, blurry or pixelated artwork
• Incorrect transfer dimensions selected by the customer
• Spelling or design errors in submitted artwork
• Incorrect heat-press application
• Failure to follow applicable pressing instructions
• Use on materials that are not suitable for heat application

If we print the wrong design, incorrect quantity, incorrect size, or your order has a verified production defect, contact us so we can review the issue and make it right.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact us as soon as possible and include your order number and clear photos of the item and packaging when applicable.

After review, an approved claim may be resolved with a replacement, reprint, store credit, refund, or another appropriate solution depending on the circumstances.

EXCHANGES

Eligible non-custom merchandise may be exchanged by returning the original eligible item and placing a separate order once the return has been approved.

Custom and personalized products generally cannot be exchanged for a different size, color, design, garment, or personalization choice.

SALE ITEMS & GIFT CARDS

Gift cards are non-refundable.

Items clearly marked as final sale are not eligible for return unless they arrive damaged, defective, or incorrect.

REFUNDS

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

EUROPEAN UNION ORDERS

Where applicable, customers located in the European Union may have statutory cancellation or return rights that cannot be waived by this policy.

Nothing in this policy is intended to limit rights provided by applicable consumer-protection law.